Last updated: October 16, 2026
At Poblado Massage we respect your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other Colombian data protection regulations.
1. Data controller
- Name: Poblado Massage
- Address: Calle 10 #42-45, Office 228, Edificio Plaza del Poblado, El Poblado, Medellín, Antioquia, Colombia
- Email: pobladomassage@gmail.com
- Website: www.pobladomassage.com
2. Data we collect
- Identification and contact data: name, email address and phone or WhatsApp number.
- Booking data: service of interest, preferred date and time, number of people and, for at-home services, the address.
- Information you choose to share: pressure preferences, areas to focus on or notes about your wellbeing.
- Browsing data: technical information collected through cookies, as described in our Cookie Policy.
3. Sensitive data
Information about your health or physical condition may be sensitive data. You are not required to provide it. If you choose to share it so we can adapt your massage, we will handle it with extra care, only for that purpose and with your express authorization.
4. How we use your data
- To manage, confirm, reschedule or cancel your bookings.
- To contact you by email, phone or WhatsApp about your appointments and requests.
- To provide our services safely and according to your preferences.
- To answer questions, complaints and requests.
- To send you promotions, packages and news, only if you authorize it. You can withdraw this authorization at any time.
- To produce internal statistics and improve our website and services.
- To comply with legal, accounting and tax obligations.
5. Authorization
By submitting a form on our website and checking the consent box, you give your prior, express and informed authorization for us to process your data for the purposes described above. You may also authorize us by email, WhatsApp or verbally. We keep proof of your authorization.
6. Your rights
- Access, update and correct your personal data.
- Request proof of the authorization you gave.
- Be informed about how your data is used.
- File complaints with Colombia’s Superintendence of Industry and Commerce (SIC).
- Withdraw your authorization and request deletion of your data, unless we have a legal or contractual duty to keep it.
- Access your personal data free of charge.
7. How to exercise your rights
Email us at pobladomassage@gmail.com with your full name, your request and a way to contact you.
- Inquiries: answered within ten (10) business days, extendable by five (5) business days with notice.
- Claims (correction, update, deletion or non-compliance): answered within fifteen (15) business days, extendable by eight (8) business days with notice.
8. Security and retention
We apply reasonable technical, human and administrative measures to protect your data against loss, unauthorized access or misuse. We keep data only as long as needed for the purposes described and our legal obligations.
9. Service providers and transfers
To run our website and communicate with you, we use providers such as web hosting, email, messaging and analytics services, some of which may store information outside Colombia. We require these providers to apply adequate protection. We do not sell your personal data.
10. Minors
Data of minors is processed only with the authorization of their parent or legal guardian, respecting their fundamental rights.
11. Effective date and changes
This policy is effective as of October 16, 2026. Any significant changes will be published on this page.